Privacy Policy and Refund Policy of AMPLE Travels

Effective Date: 01-Apr-2025

1. Introduction

Welcome to AMPLE Travels, a brand owned and operated by AMPLE EVENTS & EXHIBITIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). We are an IATA-accredited travel agency headquartered in India, specializing in designing and booking travel packages for individuals and groups within India and internationally.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us through our website, mobile applications, call centers, physical offices, or third-party channels. It also includes our Refund and Cancellation Policy applicable to all bookings made through us.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal and sensitive information:

2.1. Personal Information

• Full name
• Date of birth
• Gender
• Passport details
• PAN card / Aadhaar details
• Residential address
• Email address
• Contact number
• Travel preferences and history

2.2. Payment Information

• Credit/debit card details (processed securely through third-party payment gateways)
• UPI/Net banking details
• Billing address

2.3. Transactional & Booking Details

• Travel itinerary
• Booking references
• Hotel and airline preferences
• Emergency contact details

2.4. Technical and Usage Data

• IP address
• Device type
• Browser type
• Cookies and tracking pixels

3. How We Use Your Information

We use your information for the following purposes:

• Booking and confirming travel services
• Processing payments and refunds
• Providing customer support
• Sending booking confirmations, itineraries, invoices
• Customizing travel packages
• Complying with legal and regulatory requirements (e.g., DGCA, IATA)
• Marketing (only with explicit consent)
• Fraud detection and prevention

4. Sharing and Disclosure of Information

We may share your personal data with:

• Airlines, hotels, and other service providers for booking purposes
• Payment processors and financial institutions
• Legal authorities, government agencies, or courts (when required)
• Marketing and advertising partners (with your consent)
• Internal employees and contractors (bound by confidentiality agreements)

We do not sell your personal data.

5. Data Retention

We retain your information only as long as necessary for the purpose it was collected, or as required by applicable Indian laws (e.g., Income Tax Act, 1961). Typically:

• Booking information: 7 years
• Payment records: 8 years
• Marketing preferences: Until withdrawal of consent

6. Your Rights

As per the Information Technology Act, 2000 and applicable Indian privacy laws, you have the right to:

• Access your personal data
• Correct inaccuracies
• Withdraw consent for marketing
• Request data deletion (where legally possible)
• Lodge a complaint with the Data Protection Authority (once established in India)

To exercise any of these rights, please contact us at hello@ampletravels.in

7. Data Security

We implement a mix of physical, administrative, and technical safeguards:

• SSL encryption for online transactions
• Secure data storage and access controls
• Two-factor authentication for internal systems
• Regular audits and penetration testing

Despite our best efforts, no system is entirely immune from breaches. In the event of a data breach, we will notify affected parties and relevant authorities within 72 hours.

8. Cookies and Tracking Technologies

Our website and apps use cookies and similar technologies to:

• Analyze user behavior
• Remember user preferences
• Improve user experience
• Target advertising (with user consent)

You can manage cookie preferences in your browser settings.

9. International Data Transfers

Since we deal with international travel, your data may be transferred to service providers located outside India. All such transfers are done in compliance with applicable laws and data protection standards.

10. Refund and Cancellation Policy

10.1. General Terms

• All bookings are subject to availability and confirmation by third-party providers.
• Refunds are governed by the policies of airlines, hotels, and other service providers.

10.2. Cancellations by the Customer

• Domestic Travel: Cancellations must be requested at least 72 hours before the travel date.
• International Travel: Cancellations must be made at least 7 days in advance.

Cancellation charges may apply as per:

• Airline fare rules
• Hotel cancellation policy
• Visa and insurance charges (non-refundable)
• AMPLE Travels service fee (non-refundable): ₹500 for domestic, ₹1,000 for international bookings

10.3. Refund Timelines

• Refunds will be processed within 7–15 business days after confirmation from service providers.
• Mode of refund: Original method of payment or bank transfer.

10.4. Non-Refundable Bookings

Certain bookings marked as “non-refundable” will not be eligible for cancellation or refund.

10.5. Modifications and Rescheduling

• Changes to itineraries will incur charges as per provider policy and a rebooking fee from AMPLE Travels.
• All requests must be made in writing to hello@ampletravels.in

10.6. Cancellations by AMPLE Travels

In rare cases, if we must cancel a confirmed booking due to unforeseen circumstances (e.g., force majeure, provider issues), a full refund will be issued with no service charge.

11. Third-Party Links

Our platforms may contain links to external websites (e.g., airlines, visa providers). We are not responsible for the privacy practices of such websites.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors without guardian consent.

13. Changes to this Policy

We reserve the right to update this policy periodically. Updates will be posted on our website with the effective date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For any questions, complaints, or requests related to privacy or refunds, please contact:

AMPLE Travels
A unit of AMPLE EVENTS & EXHIBITIONS PVT LTD
[Insert Registered Office Address]
Email: hello@ampletravels.in
Customer Support: hello@ampletravels.in | Phone: +91 9266902609
Website: www.ampletravels.com